Payroll file uploads

What file types can I upload?

We support a range of file formats when uploading payroll files. Files are checked to ensure they meet our security and file-type requirements before they can be processed.

The following file extensions are supported:

Documents and spreadsheets

  • PDF (.pdf)

  • Microsoft Word (.doc, .docx)

  • Microsoft Excel (.xls, .xlsx)

  • Microsoft PowerPoint (.ppt, .pptx)

  • OpenDocument Text (.odt)

  • OpenDocument Presentation (.odp)

Images

  • JPEG (.jpeg, .jpg)

  • PNG (.png)

  • SVG (.svg)

  • TIFF (.tiff, .tif)

Text and web files

  • CSV (.csv)

  • TXT (.txt)

  • HTML (.html, .htm)

  • JSON (.json)

Compressed files and archives

  • ZIP (.zip)

  • RAR (.rar)

  • 7Z (.7z)

Email files

  • Outlook Message (.msg)

  • Email (.eml, .emlx)

Can I upload a password-protected file?

No. Password-protected or encrypted files cannot be processed.

Our systems need to access the contents of an uploaded file to validate and process it. If a file requires a password to open, we may not be able to inspect or process it.

What should I do?

If your file is password-protected:

  1. Open the file using the appropriate password.

  2. Remove the password protection or encryption.

  3. Save a new, unprotected copy of the file.

  4. Upload the new copy.

If you are unsure how to remove password protection, contact your IT support team for assistance.

Are uploaded files scanned for malware?

Yes. Uploaded files are subject to malware scanning as part of our security checks.

This helps identify potentially harmful files before they are processed.

Files identified as potentially malicious may be blocked from being uploaded or processed.

Why has my file been rejected?

There are several reasons why an upload may be rejected:

  • Unsupported file type: The file extension is not on our supported list.

  • Password protection: The file is encrypted or requires a password to open.

  • Malware detection: The security scan has identified potentially malicious content.

  • Missing file extension: The file does not have a recognised extension.

Check that your file:

  • Uses one of the supported file formats listed above.

  • Is not password-protected or encrypted.

  • Is free from malware.

  • Has the correct file extension.

If you continue to experience problems uploading your file, contact our support team.

Written by Support Last updated 13 November 2026
Was this article helpful?